Terms of Service

Cjuiro Paz Katherin Lucy, identified with RUC 10732775248, trade name Remisse, hereinafter "Remisse", "Remisse Peru" or "the Platform", operates the services available at remisse.com.

Registered address: Jr. Arica 280, Miraflores, Lima, Peru.

Remisse is an intermediary technology platform that facilitates the connection between passengers and independent transport service providers.

Remisse does not own the vehicles nor directly employ the drivers who provide services through the platform. Drivers and other providers operate independently, subject to the conditions applicable to each service.

These Terms and Conditions govern the use of the platform, the hiring of services, bookings, payments, cancellations and refunds.

By registering, requesting a quote, confirming a booking, making a payment, or using any of Remisse's services, the user declares having read, understood and accepted these Terms and Conditions.

The user also accepts the complementary policies available on our website, including:

• Privacy Policy.
• Cookie Policy.
• Cancellation, voidance and refund policies.
• Particular conditions stated in the quote or booking confirmation.

If the user does not agree with these conditions, they must refrain from using the platform or hiring the services.

For bookings made by companies, travel agencies, event organizers or other intermediaries, the person making the booking declares having the necessary authorization to accept these conditions on behalf of the corresponding client or entity.

Remisse Peru facilitates the hiring of private, executive and tourism transport services, subject to the availability of vehicles, drivers and providers.

Available services include:

• Transfers to and from Jorge Chávez International Airport.
• Private executive and VIP transport in Lima.
• Transfers to hotels, offices, convention centers and other destinations.
• Hourly transport services.
• Transport services for corporate and private events.
• Transfers for groups and delegations.
• Private tours and tourism services.
• Long-distance transfers, including routes such as Lima–Paracas and Lima–Ica.
• Transport services for business, institutional and tourism activities.

Service availability may vary depending on:

• Pickup and destination zone.
• Requested date and time.
• Type of vehicle required.
• Number of passengers and luggage.
• Driver availability.
• Traffic conditions, access restrictions and operational circumstances.

Confirmation of a request is subject to availability and Remisse's express acceptance.

Additional services, such as tour guides, support staff, special vehicles, security, equipment or particular requirements, must be requested and confirmed in advance.

The characteristics, capacity, equipment and conditions of each vehicle will be determined according to the category hired and the accepted quote.

To register or use certain platform services, the user must provide truthful, complete and up-to-date information.

4.1. User requirements

• Users must be at least 18 years old to register and hire services on their own behalf.
• Information provided must be accurate and kept up to date.
• Users must provide the data necessary to properly coordinate the service.
• When applicable, users must provide information about flights, hotels, passengers, luggage, schedules and pickup points.

4.2. Responsibility for information

Users are responsible for the accuracy of the data provided when making a booking.

Remisse will not be liable for issues caused by incorrect, incomplete or outdated information provided by the user, provided there is no liability attributable to Remisse under applicable law.

4.3. Use of the account

Users must keep their credentials confidential and are responsible for the use of their account.

It is prohibited to:

• Provide false information.
• Use the platform for illegal activities.
• Impersonate another person.
• Use the platform fraudulently.
• Interfere with the platform's operation.
• Use the services to transport illegal substances or dangerous materials.

Remisse may suspend or cancel accounts when there are reasonable indications of fraud, misuse, breach of these conditions, or risks to the safety of users, drivers or third parties, while respecting the applicable rights.

5.1. Rates

Service rates may be shown in US dollars (USD) or Peruvian soles (PEN), depending on the quote or the type of booking.

The applicable price will be the one stated in the quote or booking confirmation accepted by the client.

Rates may vary depending on:

• Vehicle type and category.
• Distance and duration of the service.
• Pickup and destination zone.
• Requested time.
• Demand and availability.
• Number of passengers and vehicles.
• Additional services required.
• Tolls, parking, permits or other applicable charges.

5.2. Quotes

Quotes are valid for the period indicated in each document or commercial communication.

A quote does not guarantee service availability until Remisse expressly confirms the booking and the established payment conditions are met.

Any change to the itinerary, schedule, number of passengers, number of vehicles or additional services may result in a change in price.

5.3. Taxes

Prices may include or exclude the General Sales Tax (IGV), as expressly stated in the quote.

When a receipt subject to IGV must be issued, it will be applied in accordance with current tax regulations.

Electronic invoices will be issued in soles, in accordance with applicable SUNAT regulations.

5.4. Payment methods

Remisse may accept, depending on the service and the conditions communicated to the client:

• Credit or debit cards.
• Bank transfers.
• Yape.
• Plin.
• Other authorized payment methods.

Card payments may be subject to previously disclosed processing charges.

5.5. Booking confirmation

A booking will be considered confirmed when:

• Remisse has accepted the request.
• The client has received the corresponding confirmation.
• The required payment has been made, when applicable.
• The particular conditions stated in the quote have been met.

For bookings requiring a deposit, the percentage and payment deadline will be stated in the quote.

Failure to pay within the established deadline may result in the release of the previously reserved availability.

6.1. General provisions

These policies apply to bookings for events, groups, corporate services, multi-vehicle contracts and multi-day transport services, confirmed through a formal Remisse Peru quote.

Because these services may require reserving vehicles, drivers and staff in advance, cancellations are subject to the conditions established in this section.

The client accepts these conditions by confirming the booking and making the corresponding payment.

Refund percentages and penalties will apply to the total contracted amount, unless the formal quote expressly establishes a different condition.

These policies do not limit or replace the rights recognized to consumers under applicable Peruvian law.

6.1.1. Determining the notice period

To calculate the notice period of a cancellation:

• The date and time the first contracted service begins will be used as the reference.
• The date and time Remisse receives the cancellation request through its official channels will be considered.
• Periods will be calculated in calendar days, unless the quote expressly states otherwise.

Requests received outside business hours may be processed the following business day, without prejudice to consumer rights or the particular circumstances of the case.

When the quote establishes special cancellation conditions, these must have been previously disclosed to and accepted by the client.

6.2. Cancellations with 60 days' notice or more

The client may request cancellation of their booking with 60 days' notice or more before the service start date.

In this case:

• A 100% refund of the amount actually paid will be granted.
• No cancellation penalty will apply.
• The refund will preferably be made through the same payment method used by the client.

When third-party services were hired specifically for the event, the particular conditions of those services must have been previously disclosed to and accepted by the client.

6.3. Cancellation schedule for events, groups and corporate services

The following conditions apply to contracts for one or more vehicles at your disposal for more than one day, delegations, weddings, corporate events, multi-day tours, and other services requiring a special reservation of fleet or staff.

Percentages apply to the total contracted amount, in accordance with the accepted quote's conditions.

When there are outstanding payments, the cancellation will be assessed according to the particular conditions of the contract and applicable law.

Penalties must be reasonably related to the conditions of the service and will not limit the consumer's non-waivable rights.

6.4. Cancellations of individual bookings

Regular individual bookings, airport transfers, hourly services and other services that do not qualify as events or multi-vehicle contracts are governed by the specific conditions communicated in the quote or booking confirmation.

When an individual booking requires special availability conditions, exclusive hire, a special vehicle, or additional services, these conditions must be expressly stated in the quote.

6.4.1. Immediate trips

On immediate trips, the passenger may cancel free of charge within the first 5 minutes after the booking is confirmed, provided the service has not started and there are no previously disclosed particular circumstances.

After that period, the cancellation conditions communicated for the service may apply.

6.4.2. Scheduled services

For scheduled services paid in advance, the specific conditions stated in the quote or booking confirmation will apply.

When no particular condition exists, Remisse will inform the client of the applicable refund amount based on the nature of the service, the cancellation notice period, and applicable law.

6.5. Voidance of bookings for non-payment

A booking may be voided when the client fails to make the required payment within the deadline stated in the quote or booking confirmation.

In these cases:

• The booking may lose its confirmed status.
• Remisse may release previously blocked vehicles, drivers and resources.
• The originally offered availability may no longer be guaranteed.

If an advance payment was received, its treatment will be determined according to the applicable policy and the conditions accepted by the client.

Remisse will inform the client, when possible, of the booking's status before proceeding with the voidance.

Voidance for non-payment does not exempt the client from any obligations arising from services already rendered or validly incurred expenses.

6.6. Modifications and rescheduling

Requests to modify the date, time, route, number of passengers, or number of vehicles are subject to availability and must be reviewed by Remisse Peru's reservations department.

Remisse does not guarantee automatic rescheduling of a booking.

A modification that involves a significant reduction of the contracted service, or the release of previously reserved vehicles, may be considered a partial or total cancellation.

Any change must be expressly approved by Remisse and confirmed in writing.

Date changes may result in a rate change and are subject to current availability conditions.

6.7. Partial cancellations

When a contract includes several vehicles, several days of service, or different transport legs, the client may request the cancellation of part of the services.

The request will be assessed based on:

• The services that remain.
• The services being cancelled.
• Amounts already paid.
• Reserved resources.
• The quote's particular conditions.
• The notice period of the partial cancellation.

Remisse will inform the client of the applicable refund amount or, where applicable, the outstanding balance.

6.8. Procedure to request a cancellation

The client must request the cancellation in writing through Remisse Peru's official channels:

• Email: legal@remisse.com
• WhatsApp: +51 996 533 169

The request must include:

• Client or company name.
• Booking number or code.
• Scheduled service date.
• Reason for cancellation, when applicable.

The date and time the request is received will be used to determine the applicable notice period.

The cancellation will not be considered effective until Remisse confirms receipt of the request.

6.9. Refund conditions

When a refund applies:

• The amount will be calculated in accordance with the applicable cancellation policy.
• The refund will preferably be made through the same payment method used by the client.
• Card payments may be subject to the processing timeframes of the financial institution or payment platform.
• Bank-transfer refunds may require valid banking information for the payer.
• Processing fees, bank charges or third-party fees must have been previously disclosed and will be handled in accordance with applicable law and accepted conditions.
• Remisse will inform the client of the approved refund amount and the estimated processing time.

6.9.1. Remisse Credit

When available and expressly accepted by the client, Remisse may offer credit for use on future services.

The credit will state:

• Amount granted.
• Issue date.
• Expiration date, when applicable.
• Terms of use.

The credit does not automatically replace the right to a refund when one legally applies.

6.10. Cancellations by Remisse Peru

If Remisse Peru cancels a confirmed service for operational reasons attributable to the platform, or due to an inability to provide the service, the client is entitled to a refund of the amount paid for the service not rendered, in accordance with applicable law.

When the cancellation is due to force majeure or events beyond Remisse's reasonable control, the client will be informed and available alternatives will be assessed, including:

• Rescheduling the service.
• Replacing the vehicle, when possible.
• Modifying the itinerary.
• The applicable refund.

Remisse will endeavor to promptly communicate any circumstance that may affect the provision of the service.

6.11. Special conditions for events and corporate services

Bookings for events, delegations, conferences, weddings, large groups and corporate services may be subject to particular conditions due to:

• Exclusive vehicle hire.
• Booking of multiple drivers.
• Hiring of additional staff.
• Duration of the event.
• Blocking availability for several days.
• Hiring of external providers.
• Special security, logistics or access requirements.

Any special cancellation, penalty, or refund condition must be expressly stated in the formal quote and accepted by the client before confirming the booking.

In case of discrepancy between these general conditions and the particular conditions of an accepted quote, the specific conditions will apply, provided they are clear, were previously disclosed, and comply with applicable law.

6.12. Acceptance of the policy

By confirming a booking and making the corresponding payment, the client declares having read and accepted these cancellation, voidance and refund policies, as well as the particular conditions stated in their quote.

The user agrees to:

• Provide correct and up-to-date information.
• Be at the pickup point at the agreed time.
• Promptly report any change that may affect the service.
• Treat the driver and Remisse staff with respect.
• Follow reasonable safety instructions.
• Use the services lawfully and responsibly.
• Not transport illegal substances, dangerous materials or prohibited items.
• Disclose in advance any special luggage, pets, accessibility needs or particular requirements.
• Respect the vehicle's maximum authorized capacity.
• Report any incident or issue through official channels.
• Comply with the payment conditions established in the quote.
• Keep the contact information needed to coordinate the service up to date.

Users are liable for damage they intentionally or through gross negligence cause to the vehicle, the driver, other passengers or third parties, in accordance with applicable law.

Within the scope of its role as an intermediary platform, Remisse Peru undertakes to:

• Facilitate the connection between passengers and transport providers.
• Manage requests and bookings received through its channels.
• Verify, within its procedures, the identity and documentation of providers and drivers.
• Endeavor for confirmed services to be coordinated in accordance with accepted conditions.
• Communicate to the client the information available about the contracted service.
• Handle inquiries, requests and complaints received.
• Protect personal data in accordance with applicable law.
• Maintain the platform's operability within its technical and operational capabilities.

Remisse does not guarantee that the platform will be available uninterruptedly or free of errors, interruptions or technical failures.

8.1. Limitations of liability

Remisse will not be liable for circumstances beyond its reasonable control, including, among others:

• Traffic congestion.
• Protests or road blockages.
• Natural phenomena.
• Accidents caused by third parties.
• Access restrictions.
• Changes in flight schedules.
• Road closures.
• Acts of authority.
• Third-party service failures.
• Fortuitous events or force majeure.

These limitations will not apply where legal liability is attributable to Remisse.

Clients should account for possible delays due to traffic, security checks, weather conditions and other operational circumstances when planning their trips.

Remisse does not guarantee arrival at a destination at a specific time when external factors may affect traffic or the provision of the service.

9.1. Driver conduct and obligations

Drivers providing services through the platform must comply with the applicable contractual and operational conditions, including, when applicable:

• Punctuality.
• Appropriate personal presentation.
• A clean vehicle in appropriate condition.
• Respectful treatment of the passenger.
• Compliance with traffic regulations.
• Prohibition on using a mobile phone while driving, except when its use is legal and safe.
• Compliance with safety instructions.
• Compliance with service and coordination procedures.

Failure to comply with these obligations may result in corrective measures, suspension or removal from the platform, in accordance with applicable agreements.

9.2. Cancellations of immediate services by the driver

Cancellations of immediate services by the driver are subject to Remisse's internal procedures.

The following criteria, among others, may be considered:

• The driver will have an initial operational window after accepting the service, in accordance with internal rules.
• If the passenger does not reach the pickup point within the established time and does not respond to reasonable attempts at contact, the cancellation may be deemed justified.
• Unjustified cancellations may be recorded in the driver's history.
• Repeated unjustified cancellations may result in warnings, restrictions, or temporary suspension.

9.3. Cancellations of scheduled and airport services

For scheduled services, including airport transfers, the driver must promptly report any circumstance preventing them from providing the service.

Applicable measures may take into account the cancellation notice period:

The specific measures will be determined based on the driver's agreement, the circumstances of the case, and applicable law.

No penalties will apply when there is a duly substantiated justified cause.

9.4. Justified exceptions

Justified causes may include, among others:

• Vehicle breakdown.
• Medical emergency.
• Traffic accident.
• Police detention.
• Risk to the safety of the driver or the passenger.
• Passenger's violation of safety rules.
• Fortuitous event or force majeure.

The driver must report the situation to Remisse as soon as reasonably possible and provide the corresponding documentation.

9.5. Driver appeals

The driver may request review of a measure or penalty through internal support channels.

The request must include the background and documents supporting their position.

Remisse will assess the information submitted and communicate its decision within a reasonable period.

9.6. Liability towards the passenger

When a driver cannot provide a confirmed service, Remisse will endeavor to arrange an alternative, subject to availability.

If the service cannot be provided and a refund applies, it will be processed in accordance with the applicable policy and current law.

Remisse will not be liable for indirect damages, missed flights, connections, bookings, or other losses arising from external circumstances or events not legally attributable to Remisse.

All content available on the Remisse Peru platform, including, among others:

• Brand and logo.
• Graphic designs.
• Photographs.
• Text.
• Software.
• Source code.
• Platform structure.
• Visual elements.
• Commercial materials.
• Audiovisual content.

is the property of Remisse Peru or its respective licensors, and is protected under applicable law.

Reproduction, modification, distribution, publication, commercial exploitation or unauthorized use of such content is prohibited.

Users may only use the platform for personal, lawful purposes related to hiring the services offered.

Use of the Remisse Peru brand, its logos or commercial materials requires prior express authorization, except for uses permitted by applicable law.

Remisse Peru may modify, update or supplement these Terms and Conditions when necessary, including changes related to:

• Services offered.
• Operational procedures.
• Payment methods.
• Cancellation and refund policies.
• Security.
• Legal requirements.
• Platform operation.

Material modifications will be communicated through available channels, when applicable, with reasonable notice and in accordance with applicable law.

The current version will be available on the Remisse Peru website.

Modifications will not retroactively affect already-confirmed bookings, unless required by law or expressly accepted by the client.

Continued use of the platform after the modifications take effect may constitute acceptance of the new terms, without prejudice to the user's legally recognized rights.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Peru.

Remisse Peru and the client will seek to resolve directly and amicably any inquiry, discrepancy or dispute related to the contracted services.

The client may submit inquiries, complaints or claims through Remisse Peru's official channels.

Where applicable, consumers may use the protection mechanisms provided under Peruvian law, including the procedures before the National Institute for the Defense of Competition and Intellectual Property Protection (INDECOPI).

Any dispute that cannot be resolved amicably will be submitted to the competent authorities and bodies in accordance with applicable law.

Nothing in this section limits the rights of consumers or prevents access to legal protection mechanisms.

For inquiries, requests, cancellations, refunds, complaints, or information related to these Terms and Conditions, users may contact Remisse Peru through the following channels: